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  • Writer's pictureSurbhi Ratnawat

What to Do If Phone Service is Unavailable?

What to Do If Phone Service is Unavailable?

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In today’s world, we heavily rely on our phones for communication, whether it’s for work, keeping in touch with loved ones, or simply browsing the internet.

So, when we encounter a situation where phone service is unavailable, it can be frustrating and even scary.

However, there are steps you can take to ensure that you stay connected and have alternative means of communication.

In this blog, we will discuss what to do if phone service is unavailable.

Wi-Fi Calling

One of the first things you can do if your phone service is unavailable is to enable Wi-Fi calling.

Most modern smartphones have this feature, which allows you to make and receive calls and texts over a Wi-Fi network.

It's an excellent option if you have a stable Wi-Fi connection at home or work.

Here are the steps to enable Wi-Fi calling:

Open your phone's settings

The first step to enable Wi-Fi calling is to open the settings on your phone. This can usually be done by tapping on the gear icon in the app drawer or by swiping down from the top of your screen and tapping on the gear icon in the notification panel.

Look for the Wi-Fi calling option

Once you have opened the settings, scroll through the options until you find the Wi-Fi calling option.

This may be located under the 'Connections' or 'Network & internet' section, depending on your phone's make and model.

Turn on Wi-Fi calling

Tap on the Wi-Fi calling option to access its settings. Then, toggle the switch to turn it on.

Check for compatibility

Before using Wi-Fi calling, make sure that your phone and carrier support it.

Some older phone models or carriers may not have this feature available. You can check with your carrier or do a quick internet search to confirm.

Connect to a Wi-Fi network

Wi-Fi calling requires a stable internet connection, so make sure you are connected to a Wi-Fi network before making a call or sending a text.

Keep Wi-Fi calling turned on

To ensure that Wi-Fi calling is always available, keep it turned on in your phone's settings. This way, you won't have to manually enable it every time you need to use it.


Steps to Enable Wi-Fi Calling

Apple iOS 17.2

1. Open Settings

2. Tap Cellular

3. Tap Wi-Fi Calling

4. Toggle on Wi-Fi Calling on This Phone

Google Android 14 (and most Samsung phones)

1. Open Phone app

2. Tap More (three dots)

3. Tap Settings

4. Tap Calls

5. Tap Wi-Fi Calling

Apps and Services

Apps and Services

In addition to Wi-Fi calling, there are various apps and services that you can use to communicate when your phone service is down.

Some popular options include WhatsApp, Skype, and Facebook Messenger.


This is a popular messaging app that also allows for voice and video calls. It uses an internet connection to make calls and send messages, so it can be used as a backup when your phone service is down. It is available for both iOS and Android devices.


Skype is a well-known communication platform that offers voice and video calling, as well as instant messaging.

Like WhatsApp, it uses an internet connection to make calls and send messages, making it a great option when your phone service is down.

It is available for both desktop and mobile devices.

Facebook Messenger

Most people already have a Facebook account, making Messenger a convenient option for communication when phone service is down.

It offers voice and video calling, as well as instant messaging. Like other apps, it uses an internet connection for communication.

Landline Options

Yes, many people still use landline calling as a reliable form of communication. Even though the technology has evolved and most providers now offer voice services that use the internet, the concept of landline calling still exists.

Providers like Spectrum offer unlimited nationwide calling, voicemail, caller ID, and other features as part of their voice service.

However, in order to use voice service, you usually need an existing internet or TV service as well.

Here are some examples of bundled services that include voice calling along with other services:


Plan Name



300 Mbps Internet + Basic TV + Phone



TV Select + Voice



Gigabit Extra Internet + Xfinity Voice



Package: 300 Mbps Internet + Basic TV + Phone

Service Type: Cable, fiber

Price: $100.00/mo.


Package: TV Select + Voice

Service Type: Cable, fiber

Price: $84.98/mo


Package: Gigabit Extra Internet + Xfinity Voice

Service Type: Cable

Price: $95.00/mo

Standalone Hotspot

A standalone hotspot device, also known as a mobile hotspot or MiFi, is a portable gadget that acts as your own personal Wi-Fi network.

It utilizes a cellular data connection (similar to your phone) to provide internet access to any compatible device within its range, typically laptops, tablets, and even other smartphones.

Here's its key features and benefits:

How it Works:

The hotspot device connects to a cellular network using a SIM card, similar to your phone. You can purchase data plans for your hotspot directly from your mobile carrier or a third-party provider.

Once connected, the hotspot creates a Wi-Fi network that you can connect to with your other devices using a password.


Portability: This compact device fits easily in your pocket or bag, making it ideal for travel, work on the go, or situations with unreliable Wi-Fi.

Connectivity: Stay connected to the internet even in places with limited Wi-Fi availability, like remote locations, cafes with unreliable connections, or during outages.

Multiple Device Support: Share your internet connection with multiple devices simultaneously, allowing everyone to stay connected.

Backup Option: If your phone service is unavailable, a hotspot can serve as a backup option for making calls or sending messages using apps like WhatsApp or Telegram over Wi-Fi.


In conclusion, losing phone service can be a frustrating experience, but there are ways to stay connected. It's always a good idea to have a backup plan in case of emergencies.

So, make sure to have some of these options in place, so you can stay connected and informed even when your phone service is down.

Remember to prioritize your safety and take necessary precautions during such situations. Stay safe and stay connected!


Q1. Is there anything else I can do to prepare for potential loss of service?

Here are some proactive measures you can take:

Keep your phone charged: Make sure to always have a charger with you and keep your phone charged at all times. This will ensure that you have the ability to make calls or use other features on your phone even if you don't have service.

Download essential apps: Before your trip, download essential apps that you can use without an internet connection. This includes offline maps, messaging apps, and entertainment apps. These can be lifesavers if you find yourself without service.

Inform others of your travel plans: It's always a good idea to let someone know where you're going and when you expect to be back. This is especially important if you're going to be venturing into remote areas. In case of an emergency, someone will know where to look for you.

Carry a paper map: While offline maps are great, it's always a good idea to have a paper map as a backup. You never know when technology might fail, and a paper map can help you navigate your way to safety.

Check for Wi-Fi hotspots: When you're in a new location, look for places with free Wi-Fi, such as cafes, restaurants, or libraries. This will give you a chance to connect with loved ones and let them know you're safe.

Q2. Can I still use my phone for anything without a signal?

Yes, your phone can still be helpful even without a signal. Here are some things you can do:

Use downloaded content: If you have music, podcasts, ebooks, or games saved on your phone, you can still access and enjoy them without a signal.

Utilize offline maps: Before your trip, download maps of the area you'll be in. This way, you can still navigate even without internet access.

Take photos and videos: Your phone's camera will still work even without a signal. You can capture memories and save them on your phone until you can connect again.

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